INFORMATION ABOUT THIS PRIVACY STATEMENT

Stichting Emissie Claim is a foundation under Dutch law, incorporated under the Act on the Collective Settlement of Mass Damage (Wet Afwikkeling Massaschade in Collectieve Actie) (“WAMCA”), having its registered office and principal place of business at Barbara Strozzilaan 101, 1083 HN in Amsterdam (Chamber of Commerce: 81167466).

Stichting Emission Claim (hereinafter "we", "us", "our" or "the Foundation") values your privacy and treats your personal data with care. In this privacy statement you will find, among other things, information on what personal data we process, how we do so and what your rights are.

Our processing of personal data is subject to the General Data Protection Regulation (‘GDPR’) and related legislation, such as the General Data Protection Regulation Implementation Act. For the processing of your personal data, we qualify as a data controller.

We may amend or update this policy. Should there be any substantive changes to this policy, we will bring them to your attention, or we will clearly communicate these changes to you. This version of the privacy notice was published on 7 November 2022.

OVERVIEW OF THIS PRIVACY STATEMENT

This privacy notice answers the following questions:

  • Does this privacy notice apply to me?
  • What personal data is processed?
  • For what purposes is my personal data processed?
  • On what legal basis is my personal data processed?
  • How long will my personal data be kept?
  • What measures are taken to protect my personal data?
  • What rights can I exercise regarding my personal data?
  • Which parties receive my data?
  • Will my personal data be transferred to third countries?
  • Does the Foundation use cookies?
  • How can I contact the Foundation if I have questions about privacy?

1. DOES THIS PRIVACY NOTICE APPLY TO ME?

This privacy notice applies to individuals whose personal data we process in our provision of services. As a service provider, we process the personal data of:

  • persons participating in, contributing to or being part of (the preparation of) legal proceedings instituted by us, including but not limited to proceedings under WAMCA; and/or
  • those persons who approach us in preparation / with a view to (possibly) participating in a class action, for example with a request for information; and/or
  • persons visiting our website (renault.emissionclaim.co.uk) (hereinafter 'the Website'); and/or
  • persons whose data we otherwise process during the preparation, conduct or settlement of the proceedings and related proceedings and actions, such as including the names of parties or counterparties in our legal documents.

2. WHAT PERSONAL DATA IS PROCESSED?

We process the following personal data:

  • First name, last name, e-mail address, postcode, house number, phone number;
  • Whether you have (owned) or leased one or more Renault Diesel vehicles.
  • Vehicle number and/or chassis number, as well as other necessary information about your vehicle, such as the make of your car, model and year of manufacture;
  • A copy of your identity document, in which your passport photo and Citizen Service Number (BSN) have been rendered illegible;
  • International bank account number (IBAN) and payment details;
  • Personal data included in the supporting documents showing your ownership and/or rights to use the car;
  • Personal data contained in the documents provided to us for the preparation, execution or settlement of the proceedings;
  • Data relating to click and browsing behaviour on the Website and on social media such as TikTok and Meta. Using cookies and pixels on our Website, we collect event data (including cookie ID, device ID, other types of identifiers, pages viewed, IP address, browser type, session duration and HTTP headers);
  • Analytical and statistical data regarding your use of the Website;
  • Email communication with you, for example when you approach us, or when you respond to our service emails;
  • Other personal data that you otherwise communicate to us.

3. FOR WHAT PURPOSES IS MY PERSONAL DATA PROCESSED?

We process your personal data for the following purposes:

  • In carrying out the agreement we have entered into with you on the basis of which you have declared that we will look after your interests in this case;
  • In order for the proceedings and related actions by us (or, where relevant, the exclusive representative) to be carried out successfully, which must include the preparation, storage and submission of data;
  • To comply with legal obligations;
  • The proper functioning of our Website, enhancing ease of use and gaining insight into its usage;
  • Communication so we can send you updates on our progress;
  • Marketing and commercial purposes, for example so that we can show you relevant ads through TikTok and Meta.

4. ON WHAT LEGAL BASIS IS MY PERSONAL DATA PROCESSED?

Your personal data will be processed, where relevant, on the following legal grounds:

  • To carry out the agreement made with you, so that your best interests can be served;
  • Your consent;
  • To comply with legal obligations incumbent on the Foundation;
  • The legitimate interests of us or a third party, i.e.:
  • the successful preparation, conduct and completion of proceedings and related actions, such as settlement negotiations. Sometimes it is necessary for us to process personal data of persons with whom we have not concluded an agreement and who have not given their consent. This includes mentioning natural persons (such as the other party) in our legal documents and when submitting supporting documents.
  • The proper functioning of the Website, increasing its ease of use and gaining insight into its use.
  • Marketing, such as showing relevant ads through TikTok and Meta.

Once you have given your consent to the processing of certain personal data, you have the right to withdraw your consent at any time. However, withdrawing your consent may prevent us from providing you with the best possible service.

5. HOW LONG WILL MY PERSONAL DATA BE KEPT?

To the extent that there are no legal retention periods obliging us to keep certain data for longer, we will keep your personal data no longer than necessary for the preparation and settlement of legal claims and/or additional proceedings or actions, such as judicial or extrajudicial settlements. If possible, personal data will be pseudonymised or anonymised. We may retain certain anonymised data so that we can maintain statistical insight, for example in relation to the type of vehicle for which most claims have been made. If you have any further questions about our retention policy, please feel free to contact us.

6. WHAT MEASURES ARE TAKEN TO PROTECT MY PERSONAL DATA?

We will take appropriate technical and organisational measures to secure your personal data against loss or unlawful processing. For example, we will protect your personal data from unauthorised access and treat your personal data confidentially. If you have any questions about the measures we have taken, please contact us.

7. WHAT RIGHTS CAN I EXERCISE IN RELATION TO MY PERSONAL DATA?

You can exercise various rights in relation to your personal data. Under the GDPR, you have the following rights.

Right of inspection

You have the right to access your personal data. This means that you have the right to find out whether any of your personal data is being processed and, if so, what personal data they are, including additional information.

Right of rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe it is not, you can ask us to update or change your personal data.

Right to data erasure

You have the right to ask us to delete your personal data, for example if your personal data are no longer necessary for the purposes of processing, if you withdraw your consent or if the personal data have been processed unlawfully.

Right to restriction of processing

You have the right to ask us to stop processing your personal data (temporarily), for example if you believe that the personal data we process about you is incorrect.

Right of objection

You have the right to object to the processing of personal data, especially if the processing is based on our legitimate interests. We will then stop processing personal data. In some cases, we may invoke legitimate grounds for processing that outweigh your interests, rights and freedoms.

If you wish to exercise any of the above rights, please contact us using the contact details listed under point 11. We kindly ask you to clearly state who you are and what kind of relationship you have with us, so that we can best help you.

8. WHICH PARTIES RECEIVE MY DATA?

To best serve your interests and those of the Foundation, we may use the services of third parties. This may involve these service providers receiving your personal data. Most of these service providers qualify as 'processors' and may only process your data under our instructions. We conclude processor agreements with these parties, which include the obligation for these parties to take appropriate organisational and technical measures to protect your personal data. We work with DACCS, a processor that provides us with marketing services. DACCS in turn cooperates with parties to perform its services. In addition, TikTok and Meta are used to show you relevant ads. TikTok qualifies as a (joint) data controller for these services, as does Meta.

In addition, we may share your personal data with other parties if necessary for the purposes described in this privacy notice in the context of the preparation, conduct or settlement of legal proceedings. For example, if necessary, we may share personal data with lawyers, counterparties, litigation financiers, courts, bailiffs, experts, similar parties and parties pursuing similar claims in other countries. We will anonymise or pseudonymise personal data to the extent possible. Finally, we may need to share personal data with third parties to comply with a legal obligation.

9. WILL MY PERSONAL DATA BE TRANSFERRED TO THIRD COUNTRIES?

We, or third parties engaged by us, will only store, process or transfer your personal data in countries outside the European Economic Area ("EEA") if applicable laws and regulations for the national or international transfer of personal data to countries outside the EEA, such as the United States, are complied with. For example, if the European Commission has decided that the third country ensures an adequate level of protection or that the protection of your personal data is otherwise ensured, for example through the use of model contractual clauses or Binding Corporate Rules.

10. DOES THE FOUNDATION USE COOKIES?

The Foundation uses pixels, cookies and similar techniques. The Foundation uses Meta Pixel and TikTok Pixel. These pixels collect information about your browsing behaviour (event data) so that we can show you relevant ads through Meta and TikTok. Cookies are small text files that a website provider places on a visitor's equipment. Cookies can be used to make a website function properly but can also provide information about you or your website visit. However, this does not mean that parties can access your equipment through cookies. For example, the Foundation uses tracking cookies from Meta and TikTok. In addition, we use Meta Conversion API. This establishes a connection between our server and Meta (server-side tracking) so that web server events can be shared. You can see this as an alternative to tracking cookies.

For more information on the above, see Meta's privacy statement here and TikTok's privacy statement here

The Website uses four types of cookies:

  • Functional cookies: these cookies enable the Website to function properly and improve the ease of use for you.
  • Preferences: these cookies allow the Website to remember, for example, which language you have set.
  • Analytical cookies: these cookies generate insight into the use of the Website, for example the number of website visitors, clicks and page views, so that we can optimise the Website.
  • Tracking cookies: these cookies track your browsing behaviour so that we can show you relevant ads with the help of third-party advertisers.

 

Functionele cookies (10)

Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. Zonder deze cookies kan de website niet naar behoren werken.

Naam Aanbieder Doel Vervaltermijn Type
#.#-#-#-#-#.ack Typeform Gebruikt om de antwoorden van de gebruiker op de enquête en quiz in de lokale opslag te bewaren Persistent HTML Local Storage
#.#-#-#-#-#.inProgress Typeform Gebruikt om de antwoorden van de gebruiker op de enquête en quiz in de lokale opslag te bewaren Persistent HTML Local Storage
#.#-#-#-#-#.queue Typeform Gebruikt om de antwoorden van de gebruiker op de enquête en quiz in de lokale opslag te bewaren Persistent HTML Local Storage
#.#-#-#-#-#.reclaimEnd Typeform Gebruikt om de antwoorden van de gebruiker op de enquête en quiz in de lokale opslag te bewaren Persistent HTML Local Storage
#.#-#-#-#-#.reclaimStart Typeform Gebruikt om de antwoorden van de gebruiker op de enquête en quiz in de lokale opslag te bewaren Persistent HTML Local Storage
__cf_bm Typeform Deze cookie wordt gebruikt om onderscheid te maken tussen mensen en bots. Dit is gunstig voor de website om juiste rapporten over het gebruik van de website te maken. 1 dag HTTP Cookie
AWSALBTG Typeform Registreert welk servercluster de bezoeker bedient. Dit wordt gebruikt in samenhang met trafficverdeling, om de gebruikerservaring te optimaliseren. 7 dagen HTTP Cookie
AWSALBTGCORS Typeform Registreert welk servercluster de bezoeker bedient. Dit wordt gebruikt in samenhang met trafficverdeling, om de gebruikerservaring te optimaliseren. 6 dagen HTTP Cookie
CookieConsent Cookiebot Slaat de cookiestatus van de gebruiker op voor het huidige domein 1 jaar HTTP Cookie
debug Typeform Deze cookie wordt gebruikt om fouten op de website te detecteren – deze informatie wordt naar het ondersteunend personeel van de website gestuurd om de gebruikerservaring van de bezoeker op de website te optimaliseren. Persistent HTML Local Storage

Analytische cookies (11)

Analytische cookies helpen eigenaren van websites begrijpen hoe bezoekers hun website gebruiken, door anoniem gegevens te verzamelen en te rapporteren.

Naam Aanbieder Doel Vervaltermijn Type
_clck Microsoft Verzamelt gegevens over de navigatie en het gedrag van de bezoeker op de website - Dit wordt gebruikt om statistische rapporten en heatmaps voor de website-eigenaar samen te stellen. 1 jaar HTTP Cookie
_clsk Microsoft Registreert statistische gegevens over het gedrag van bezoekers aan de website. Gebruikt voor interne analyse door de beheerder van de website. 1 dag HTTP Cookie
_cltk Microsoft Registreert statistische gegevens over het gedrag van bezoekers aan de website. Gebruikt voor interne analyse door de beheerder van de website. Session HTML Local Storage
_tt_enable_cookie Tiktok Wordt gebruikt door de sociale netwerkdienst, TikTok, voor het volgen van het gebruik van embedded services. 1 jaar HTTP Cookie
c.gif Microsoft Verzamelt gegevens over de navigatie en het gedrag van de bezoeker op de website - Dit wordt gebruikt om statistische rapporten en heatmaps voor de website-eigenaar samen te stellen. Session Pixel Tracker
CLID Microsoft Verzamelt gegevens over de navigatie en het gedrag van de bezoeker op de website - Dit wordt gebruikt om statistische rapporten en heatmaps voor de website-eigenaar samen te stellen. 1 jaar HTTP Cookie
rl_anonymous_id Typeform Registreert statistische gegevens over het gedrag van bezoekers aan de website. Gebruikt voor interne analyse door de beheerder van de website. Persistent HTML Local Storage
rl_group_id Typeform Registreert statistische gegevens over het gedrag van bezoekers aan de website. Gebruikt voor interne analyse door de beheerder van de website. Persistent HTML Local Storage
rl_group_trait Typeform Registreert statistische gegevens over het gedrag van bezoekers aan de website. Gebruikt voor interne analyse door de beheerder van de website. Persistent HTML Local Storage
rl_trait Typeform Registreert statistische gegevens over het gedrag van bezoekers aan de website. Gebruikt voor interne analyse door de beheerder van de website. Persistent HTML Local Storage
rl_user_id Typeform Registreert statistische gegevens over het gedrag van bezoekers aan de website. Gebruikt voor interne analyse door de beheerder van de website. Persistent HTML Local Storage

Tracking cookies (16)

Tracking cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. Deze advertenties worden zo waardevoller voor uitgevers en externe adverteerders.

Naam Aanbieder Doel Vervaltermijn Type
#-visitorId Typeform In afwachting Persistent HTML Local Storage
_fbp Meta Platforms, Inc. Gebruikt door Facebook om een reeks advertentieproducten te leveren, zoals realtime bieden van externe adverteerders. 3 maanden HTTP Cookie
_ttp [x2] Tiktok Wordt gebruikt door de sociale netwerkdienst, TikTok, voor het volgen van het gebruik van embedded services. 1 jaar HTTP Cookie
ANONCHK Microsoft Registreert gegevens over bezoekers die meerdere bezoeken brengen en op meerdere websites. Deze informatie wordt gebruikt om de efficiëntie van advertenties op websites te meten. 1 dag HTTP Cookie
attribution_user_id Typeform Wordt gebruikt in context met de pop-upvragenlijsten en berichten van de website - De gegevens die hieruit worden verzameld, worden gebruikt voor statistische of marketingdoeleinden. 1 jaar HTTP Cookie
MUID Microsoft Veel gebruikt door Microsoft als een unieke gebruikers-ID. De cookie maakt het volgen van gebruikers mogelijk door de ID in veel Microsoft-domeinen te synchroniseren. 1 jaar HTTP Cookie
rl_page_init_referrer Typeform Registreert hoe de gebruiker de website heeft bereikt om uitbetaling van verwijzingsprovisie aan partners mogelijk te maken. Persistent HTML Local Storage
rl_page_init_referring_domain Typeform Registreert hoe de gebruiker de website heeft bereikt om uitbetaling van verwijzingsprovisie aan partners mogelijk te maken. Persistent HTML Local Storage
rl_session Typeform In afwachting Persistent HTML Local Storage
SM Microsoft Registreert een uniek ID die het apparaat van de gebruiker identificeert tijdens terugkerende bezoeken op websites die hetzelfde advertentienetwerk gebruiken. De ID wordt gebruikt om gerichte advertenties toe te staan. Session HTTP Cookie
SRM_B Microsoft Gebruikt om de interactie van de bezoeker met de zoekfunctie van de website te volgen. Deze gegevens kunnen worden gebruikt om de bezoeker relevante producten of diensten te tonen. 1 jaar HTTP Cookie
tf_respondent_cc Typeform In afwachting 6 maanden HTTP Cookie
tt_appInfo Tiktok Wordt gebruikt door de sociale netwerkdienst, TikTok, voor het volgen van het gebruik van embedded services. Session HTML Local Storage
tt_pixel_session_index Tiktok Wordt gebruikt door de sociale netwerkdienst, TikTok, voor het volgen van het gebruik van embedded services. Session HTML Local Storage
tt_sessionId Tiktok Wordt gebruikt door de sociale netwerkdienst, TikTok, voor het volgen van het gebruik van embedded services. Session HTML Local Storage

 

12. HOW CAN I CONTACT THE FOUNDATION IF I HAVE QUESTIONS ABOUT PRIVACY?

If you have any further questions, wish to exercise any of the above rights or wish to lodge a complaint with us about the processing of your personal data, please contact us at [email protected] We will of course be happy to help you further.

Finally, we think it is important to mention that you have the right to lodge a complaint with a supervisory authority about the processing of your personal data. In the Netherlands, you can contact the Personal Data Authority at https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/privacyrechten/klacht-indienen-bij-de-ap.